Online appointment allocation at citizen's offices in Berlin
Customer Experience conquers Berliner Bürgerämter
Fast and simply to the desired date - this is the new online appointment management tool of the citizen's offices of Berlin stand for. The further development of the online appointment agreement was based on the user centred design. The needs and behaviour of the users were surveyed and closely observed in order to make the appointment as user-friendly as possible for the citizens of Berlin. Live user tests were also conducted on site at the Spandau citizens' office. Read the Berlin press comments.
Press comments, July 2018
Neues Deutschland: Schneller zum Wunschtermin
Behördenspiegel: Einheitlicher, übersichtlicher und effizienter
USEEDS° was commissioned by the Berlin Senate Department for the Interior and Sport to accompany the user-centered process for the new appointment management tool. USEEDS° carried out the user test and surveys with Berlin citizens, analyzed them, and converted them into concepts and prototypes.