medneo - Patient Journey

Rethink the MRI Patient Journey and Gain More Efficiency by Customer Satisfaction

The start-up medneo is a full service provider for magnetic resonance imaging (MRI) in Berlin. We redesigned the backbone of their service, the data management system, based on a consolidated service blueprint including patients, referring physicians, radiologists, medical assistants, office staff and accounting.

Weekly design sprints and close collaboration with medneo lead to powerful outcomes with high impact on efficiency and customer satisfaction. 

#Healthcare #Patient Journey
#Service Design #Design Sprints
#User Research #Customer Experience